Terms of Service

1. Agreement to These Terms

ReroofGen is operated by ReroofGen, Inc., a Delaware corporation based in Jupiter, Florida (“ReroofGen,” “we,” “us,” or “our”). These Terms of Service govern your access to and use of ReroofGen, including the website, hosted application, APIs, signup, onboarding, billing, map based property intelligence, roofing sales workflows, CRM tools, canvassing tools, route tools, enrichment features, and related services. By creating an account, accessing the platform, starting a trial, purchasing a subscription, or using ReroofGen, you agree to these Terms. If you use ReroofGen on behalf of a company, roofing contractor, sales team, or other organization, you represent that you have authority to bind that organization.

2. What ReroofGen Provides

ReroofGen is a roofing sales platform designed to help roofing teams identify, evaluate, organize, and act on property opportunities. The platform may include property data, roof age and roof history signals, permit intelligence, roof measurement features, owner occupancy signals, mortgage and financial enrichment, weather and storm context, canvassing workflows, route planning, CRM tools, outreach workflows, public signup, billing, onboarding, and related account features. Some features may be fully operational, partially complete, coverage limited, provider dependent, or experimental. ReroofGen may label or limit features accordingly.

3. Account Registration, Organization Access, and Authorized Users

You may need an account to use certain parts of ReroofGen. You agree to provide accurate account, organization, billing, and contact information and to keep that information current. You are responsible for all activity under your account and for maintaining the confidentiality of your login credentials. You must promptly notify us of unauthorized access or suspected account misuse. If you are added to an organization or team account as an authorized user (for example, as a sales representative, canvasser, manager, or other team member), you acknowledge and agree that the organization account is controlled by the organization and its account owner and administrators. Organization owners and administrators may control seats, permissions, billing, onboarding, and access to organization data, and may access, view, monitor, review, retain, export, and use all activity, records, notes, messages, communications, route and field activity, location and timestamp data, and other information generated by authorized users within the organization account, for business, operational, compliance, security, training, and management purposes, to the extent permitted by applicable law. You should have no expectation of privacy in activity conducted within an organization account, and you are responsible for keeping personal communications and personal data out of the organization account. ReroofGen provides these capabilities to organizations but does not direct how an organization or its administrators exercise them; that relationship is governed by the organization's own internal, employment, contractor, and privacy obligations.

4. Subscriptions, Trials, Billing, and Payment

ReroofGen may offer free trials, paid subscriptions, usage based features, add ons, or other commercial plans. By purchasing a paid plan, you authorize ReroofGen or its payment processor to charge applicable fees, taxes, usage charges, renewal amounts, and other charges associated with your account. Subscription fees are billed according to the plan selected at checkout or in your account settings. Unless otherwise stated in an order form or written agreement, subscriptions automatically renew until canceled, and you are responsible for canceling before renewal if you do not want to continue. Fees are nonrefundable except where required by law or expressly stated in a written agreement.

5. Acceptable Use

You agree not to use ReroofGen to:

• Violate any law, regulation, contractual obligation, or third party right.
• Access, scrape, copy, export, or use data in a way that violates applicable law or data provider terms.
• Send unlawful, deceptive, harassing, abusive, or unauthorized communications.
• Use the platform for spam, unlawful telemarketing, unlawful text messaging, or other improper outreach.
• Attempt to reverse engineer, interfere with, disrupt, overload, or compromise the platform.
• Circumvent account limits, billing limits, entitlement gates, rate limits, or security controls.
• Upload malware, malicious code, or harmful content.
• Misrepresent property, homeowner, permit, roof, mortgage, storm, or scoring data as guaranteed, official, or complete when it is not.
• Make decisions prohibited by law, including decisions requiring regulated credit, insurance, employment, tenant screening, or eligibility determinations unless expressly authorized in writing.

6. Data Accuracy and Sales Intelligence Disclaimer

ReroofGen provides sales intelligence, workflow tools, and data driven signals. Property, ownership, roof, permit, mortgage, weather, storm, scoring, and enrichment data may come from public records, third party providers, internal processing, customer input, or derived calculations. ReroofGen does not guarantee that data is complete, current, error free, or suitable for every use case. You are responsible for verifying information before relying on it for business, legal, financial, construction, insurance, permitting, or customer facing decisions. ReroofGen is not a government agency, property appraiser, title company, insurer, credit reporting agency, legal advisor, engineering firm, roofing contractor, or permitting authority.

7. Customer Data

“Customer Data” means data, content, lists, notes, CRM records, routes, canvassing activity, uploaded information, organization information, user information, and other materials submitted to ReroofGen by you or your authorized users. As between you and ReroofGen, you retain ownership of your Customer Data. Where Customer Data is created within an organization account, it belongs to the organization and its account owner, not to the individual authorized user who generated it, except where applicable law provides otherwise; the organization and its administrators may access, use, retain, export, and manage it accordingly. You grant ReroofGen a worldwide, nonexclusive license to host, process, transmit, analyze, display, and use Customer Data as necessary to provide, secure, maintain, support, and improve the services, and to create deidentified and aggregated data as described in Section 8. You represent that you have all rights, permissions, consents, and legal bases necessary to submit Customer Data to ReroofGen, to authorize the uses described in these Terms, and to use it through the platform.

8. Platform Data, Derived Data, and Data Products

ReroofGen may generate, compile, enrich, normalize, score, or derive information from property records, public data, provider data, system usage, Customer Data, and platform activity. ReroofGen exclusively owns all such platform generated, derived, aggregated, and deidentified data, together with the related models, scores, benchmarks, indices, and insights. Subject to applicable law, ReroofGen may use, reproduce, license, distribute, sell, and otherwise commercialize aggregated, anonymized, and deidentified data and data products for any purpose, including market analytics, benchmarking, research, lead and property scoring, product development, and commercial data offerings made available to third parties. ReroofGen deidentifies and/or aggregates such data so that it does not reasonably identify, relate to, describe, or be linkable to a particular individual or household, maintains processes to keep it in deidentified or aggregated form, and does not attempt to reidentify it except as permitted by law to test the deidentification. ReroofGen does not sell Customer Data, or property or homeowner records, in a form that identifies you, your authorized users, or an individual consumer as a standalone identified data product.

9. Communications and Outreach Compliance

ReroofGen may include tools for CRM, outreach planning, direct mail, email, call workflows, canvassing, routing, or other sales execution. You are solely responsible for ensuring that your outreach complies with applicable laws, rules, and industry requirements, including without limitation laws relating to telemarketing, email marketing, SMS/text messaging, door to door solicitation, consumer privacy, do not call lists, consent, opt outs, suppression lists, and truth in advertising. ReroofGen may provide suppression, opt out, or compliance support features, but those features do not replace your legal obligations.

10. Third Party Services and Providers

ReroofGen may integrate with third party services for authentication, billing, email, direct mail, maps, property data, permits, weather, enrichment, analytics, monitoring, infrastructure, or other platform functions. Your use of third party services may be subject to separate terms and privacy policies. ReroofGen is not responsible for third party service outages, data errors, provider changes, or third party terms.

11. Intellectual Property

ReroofGen and its software, design, workflows, user interface, data models, documentation, trade names, logos, and related materials are owned by ReroofGen or its licensors. You may not copy, modify, distribute, sell, sublicense, reverse engineer, or create derivative works from the platform except as expressly allowed by these Terms or a written agreement.

12. Feedback

If you provide ideas, suggestions, requests, or feedback, you grant ReroofGen the right to use that feedback without restriction or compensation.

13. Confidentiality

Nonpublic information about ReroofGen, including product plans, technical information, pricing, security details, provider relationships, and business information, may be confidential. You agree not to disclose confidential information except as authorized or required by law.

14. Security

ReroofGen uses technical, organizational, and administrative measures designed to protect the platform. However, no system is perfectly secure. You are responsible for securing your account, devices, networks, user permissions, exports, and downstream use of data. You must not test, scan, exploit, bypass, or attack ReroofGen systems without written authorization.

15. Suspension and Termination

We may suspend or terminate access if you violate these Terms, fail to pay fees, create security risk, misuse data, violate applicable law, or use the platform in a way that may harm ReroofGen, users, providers, homeowners, or third parties. You may stop using ReroofGen at any time. Subscription cancellation and data export rights may depend on your plan, billing status, and applicable law.

16. Beta, Partial, and Experimental Features

Some features may be labeled beta, partial, preview, experimental, limited, or similar. These features may be incomplete, changed, limited, suspended, or discontinued at any time, and may not be suitable for production reliance.

17. Disclaimers

ReroofGen is provided “as is” and “as available.” To the maximum extent permitted by law, ReroofGen disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, noninfringement, accuracy, availability, and uninterrupted operation. ReroofGen does not guarantee sales results, lead quality, roofing project outcomes, permit conclusions, roof age accuracy, property ownership accuracy, weather or storm accuracy, mortgage accuracy, or customer conversion.

18. Limitation of Liability

To the maximum extent permitted by law, ReroofGen and its owners, employees, contractors, affiliates, providers, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or lost profit damages. To the maximum extent permitted by law, ReroofGen’s total liability for all claims relating to the services will not exceed the amounts paid by you to ReroofGen for the services during the three months before the event giving rise to the claim, or one hundred dollars if you have not paid ReroofGen.

19. Indemnification

You agree to defend, indemnify, and hold harmless ReroofGen from claims, damages, liabilities, costs, and expenses arising from your use of the platform, your Customer Data, your outreach activity, your violation of law, your violation of these Terms, or your infringement of third party rights.

20. Changes to the Services or Terms

We may modify the platform or these Terms from time to time. If changes are material, we may provide notice through the website, application, email, or other reasonable means. Continued use after changes become effective means you accept the updated Terms.

21. Governing Law and Disputes

These Terms are governed by the laws of the United States and the state in which ReroofGen is operated, without regard to conflict of law rules. Any dispute will be resolved in the state or federal courts located in that jurisdiction, unless a separate written agreement requires arbitration or another dispute process.

22. Contact

Questions about these Terms can be sent to hello@reroofgen.com or through the contact form at reroofgen.com. ReroofGen is operated by ReroofGen, Inc., a Delaware corporation based in Jupiter, Florida.